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Frequently Asked Questions

Have you had any doubts? Don't worry! In this section you will find all the answers to your questions.
  • How can I book?
    We suggest you make your reservation through our official website, or by calling the hotel at (+376) 755 255 or the Estival Group reservation center.
  • How can I confirm that you have received my reservation?
    If you have booked through our website, at the top left you will find the drop-down menu and there the "My reservations" section where, with your email and your reservation locator, you can confirm that everything is ready for your reservation. stay.
  • Do you have apartments adapted for people with reduced mobility?
    Yes, Apartamentos Caribou has adapted units.
    If you need to request a room with these characteristics, you can do so by contacting our team, calling (+376) 755 356 or (+376) 755 255.
    In addition, it should be mentioned that all our facilities are adapted for people with reduced mobility.
  • Up to what age are they considered children?
    Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
    From 2 years old to 11 years old, they are considered children and pay as such.
    From 12 years old they count as an adult and pay the full price.
    Always remember to inform the age of the children at the time of making your reservation.

    Under no circumstances may minors (up to 18 years of age) stay without the supervision of an adult.
  • Do you have apartments with a bathtub?
    Yes, there are some apartments with a bathtub. In case you need an apartment with this feature, please call or contact by email in advance to take note of your request.
  • How can I get to the Caribou Apartments?
    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach the Caribou Apartments. You can do so at the link provided: Google Maps - Caribou Apartments .
  • Do you have a suitable place to store, repair or clean bicycles?
    Yes, Apartamentos Caribou has a place set up for this and in addition to storing your bicycle, you can carry out maintenance tasks.
  • Pets Allowed?
    We know that your best friend is very important to you but, for reasons of hygiene and safety in our apartments, pets are not allowed, with the exception of guide and assistance dogs, with the presentation of the official and mandatory supporting documentation.
    You can always use trusted daycare centers in your area so that, during your vacation, your pet stays in good hands.
  • How can I contact the property?
    At the bottom of the website you will find the direct telephone number and email for the reception.
  • What documents do I need to check-in upon arrival?
    Upon arrival, you must present your reservation voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport...) of all passengers.
  • What is the check-in and check-out time?
    Check-in at our apartments is from 4:00 p.m. Check-Out must be done before 10:30 a.m.
    If you arrive before check-in time, you can leave your bags in the private storage room and use the common areas. Early check-in is possible, always depending on availability and an additional supplement may apply. If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I leave the apartment later?
    It is possible to extend the departure time by contracting "Late Check-Out". This service is subject to availability (please check with reception the day before departure) and additional charges may apply.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling (+376) 755 255.
    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 72 hours before arrival to cancel free of charge.
    To cancel a reservation you have made on our website, at least 72 hours before the arrival date, consult the “My Reservations” section or contact our agents by calling (+376) 755 255.
    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preference regarding the views, location of the apartment within the complex, distribution of the beds or any other issue regarding your reservation, you must contact the establishment's reception directly. You will find the contact details in the Contact section.

    Where possible, our reception team will do everything in their power to make your stay with us as pleasant as possible, but we cannot guarantee requests.

    *Some requests may entail additional costs, you will always be informed at the time of making the request.
  • How can I reserve a cot? Does it have any cost?
    Our apartments have free cots for your baby.
    If you need to reserve a crib, please indicate this in the comments of your reservation or contact us directly by phone or email.
  • Is there WiFi in the apartments?
    Yes, in our apartments you can enjoy free WiFi.
  • Is there a hair dryer in the bathroom?
    Yes, all our apartments have a hair dryer in the bathroom.
  • Is there a safety deposit box in the apartments?
    Yes, we have a safe in the apartments.
    This service is free.