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Hotel Vilamarí
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Frequently Asked Questions

Have you had any doubts? Don't worry! In this section you will find all the answers to your questions.
  • How can I book?
    We suggest you make your reservation through our official website, or by phone by calling the hotel (+34) 932 89 09 09 or the Estival Group reservation center .
  • How can I confirm that you have received my reservation?
    If you have booked through our website, at the top left you will find the drop-down menu and there the "My reservations" section where, with your email and your reservation locator, you can confirm that everything is ready for your reservation. stay.
  • Do you have rooms adapted for people with reduced mobility?
    Yes, Hotel Vilamarí has adapted rooms.

    If you need to request a room with these characteristics, you can do so by contacting our team, calling (+34) 932 89 09 09.
  • What are the bar hours?
    Bar hours are Monday to Sunday from 12:00 p.m. to 10:00 p.m. During this time you can also order drinks to your room.

    Outside of these hours, alcoholic beverages are not allowed in the rooms.
  • How can I get to Hotel Vilamari?

    Fill in the origin field in Google Maps with your current location or the starting point from which you want to get to Hotel Vilamarí. You can do so at the link provided: Google Maps - Hotel Vilamarí.

  • Pets Allowed?
    We know that your best friend is very important to you but, for reasons of hygiene and safety in our hotels and apartments, pets are not allowed, with the exception of guide and assistance dogs, with the presentation of the official and mandatory documentation.
    You can always use trusted daycare centers in your area so that, during your vacation, your pet stays in good hands.
  • How can I contact Hotel Vilamari?
    At the bottom of the hotel website you will find the direct telephone number and email for the reception.
  • What documents do I need to check-in upon arrival at the hotel?
    Upon arrival at the hotel, you must present your reservation voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport...) of all passengers.
  • What are the check-in and check-out times of the hotel?
    Check-in at our hotel is from 3:00 p.m. Check-out must be done before 12:00 p.m.

    If you arrive before check-in time, you can leave your bags in the private storage room and use the hotel's common areas. Early check-in is possible, always depending on availability and an additional supplement may apply.

    If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I leave the room later?
    It is possible to extend the departure time by contracting "Late Check-Out". This service is subject to availability (please check with reception the day before departure) and additional charges may apply.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling (+34) 932 89 09 09.

    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 48 hours before arrival to cancel free of charge.
    To cancel a reservation you have made on our website, with a minimum of 2 days prior to the arrival date, consult the “My Reservations” section or contact our agents by calling (+34) 932 89 09 09.

    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preferences regarding the views, location of the room within the hotel, bed layout or any other issue regarding your reservation, you must contact the establishment's reception directly. You will find contact details on each establishment's page.

    Wherever possible, our reception team will do everything in their power to make your stay with us as pleasant as possible, but we cannot guarantee requests.

    *Some requests may entail additional costs, you will always be informed at the time of making the request.
  • How can I reserve a crib? Does it have any cost?
    Our hotel has free cribs for your baby.
    If you need to reserve a crib, please indicate this in the comments of your reservation or contact the hotel directly by phone or email.
  • Is there WiFi in the hotel?
    Yes, in our hotel you can enjoy free WiFi.
  • Do you have gluten-free foods and other allergens?
    Yes, our restaurants have the possibility of preparing special foods for people with allergies, intolerances and other special needs.
    Please contact the hotel by phone or email a few days before your arrival to inform them of your needs.
  • Is there a hair dryer in the bathroom?
    Yes, all our rooms have a hair dryer in the bathroom.
  • I have a reservation in half board or full board, are drinks included?
    Yes, at Hotel Vilamarí drinks are included in both half board and full board.
  • Is there a safe in the rooms?
    No, at Hotel Vilamarí the safes are not in the rooms, but are located in an annex to the hotel reception and you can use them with a deposit.
  • Do you have baby food in the restaurant?
    Although we do not prepare specific foods for babies, we can offer you the possibility of grinding any food found on the buffet so that you can prepare delicious purees for the little ones in the family.
  • Can I leave my luggage at the hotel after check out?
    Yes, at Hotel Vilamarí we have a free luggage storage service.
  • Can I reserve rooms by the hour?
    Currently we do not have the option to reserve rooms by hours available.
  • Is there a clothes iron in the rooms?
    For security reasons, we do not have irons in the rooms, but we do have a courtesy iron that can be used at any time of the day in a booth located next to the hotel reception. If you prefer, we also have a laundry service at an additional cost.
  • Does the hotel have parking?
    Yes, Hotel Vilamarí has 34 parking spaces distributed over 2 underground floors. The parking lot has two electrical outlets for recharging hybrid or electric vehicles.

    - Parking space reservations are not accepted
    - The maximum height of the vehicle must not exceed 2.25 meters
  • What are the Local Rates?
    Taxes included.

    Local tax not included.

    Important: Tourist taxes alternate depending on the location of the establishment and its characteristics. Payment of the tourist tax in Catalonia is made per person and unit of stay (day or fraction). A maximum of seven stay units were established per person, for a continuous period in the same home. That is, if a person stays for 15 nights in the same accommodation; You will only have to pay for seven nights (seven units of stay).
  • Can I request a massage service?
    Currently we do not have a massage service.