Have you had any doubts? Don't worry! In this section you will find all the answers to your questions.
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Do not entertain doubts
How can I book?
We propose you to make your reservation through our official website or by telephone calling the hotel (+34) 932 890 909 or the Estival Group reservation center.
How can I confirm that you have received my reservation?
If you have booked through our website, in the upper left part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.
Do you have rooms adapted for people with reduced mobility?
Yes, the Hotel Vilamarí has adapted rooms.
If you need to request a room with these characteristics, you can do so by contacting our team by calling tel: (+34) 932 890 909.
What are the bar hours?
The bar's hours are Monday to Sunday from 12:00 to 22:00. During this time you can also order drinks to your room.
Outside of these hours, alcoholic beverages are not allowed in the rooms.
How can I get to the Hotel Vilamari?
Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Estival Vilamarí. You can do so at the link provided: Google Maps - Estival Vilamarí .
Pets Allowed?
We know that your best friend is very important to you but, for hygiene and safety reasons in our hotels and apartments, pets are not allowed, except for guide and assistance dogs, presenting the official and mandatory supporting documentation.
You can always turn to reputable daycare centers in your area so that your pet is in good hands during your holidays.
How can I get in touch with my hotel?
At the bottom of the hotel website you will find the direct telephone number and email for the reception.
What documents do I need to check-in upon arrival at the hotel?
Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers
What is the time of check-in and check-out of the hotel?
Check-in at our hotel is from 3:00 p.m. Check-Out must be done before 12:00 p.m.
If you arrive before check-in time, you can leave your bags in the private storage room and use the hotel's common areas. Early check-in is possible, always depending on availability and an additional supplement may apply.
If you have special needs, please contact us and we will do our best to help you.
On the last day, can I leave the room later?
It is possible to keep the room after 12:00 on your check-out day (Late Check-Out)
This service is subject to availability (check with reception the day before departure) and it may apply additional supplements.
Can I modify my reservation?
To modify a reservation you have made on our website, consult the “My Reservations” section or contact our reservations department by calling +34 932 890 909.
If the reservation was made through a travel agency or another website, you must contact them to request any modification.
Can I cancel my reservation?
If your reservation has a Flexible Rate, you have up to 48 hours before the arrival to cancel without fees.
In order to cancel a reservation you have made on our website, see the page "My Reservations" or contact our agents by dialing (+34) 977 371 910
If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation of your booking.
Can I make a special request for my reservation?
Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the website of each property.
Whenever possible, our reception team will do everything to make your stay with us as pleasant as possible, but we can not guarantee the requests.
* Some special requests may incur additional expenses, you will always be informed at the time of making the request.
How can I reserve a cot? Does it have any cost?
Our establishments have free cribs for your baby.
If you need to reserve a cot, please indicate it in the comments of your booking or contact the hotel directly by phone or email
Is there wifi in all the hotels?
Yes, in all our hotels and apartments you can enjoy free WiFi.
Do you have gluten-free foods and other allergens?
Yes, our restaurants have the possibility to prepare special meals for people with allergies, intolerances and other special needs.
Please contact the hotel by phone or email a few days before your arrival to inform us about your needs.
Is there a hair dryer in the bathroom?
Yes, all our rooms and all our apartments do have a hair dryers in the bathroom.
I have a reservation in half board or full board, are drinks included?
Yes, at Hotel Vilamarí drinks are included in both half board and full board.
Is there a safe in the rooms?
Yes, you can rent a safe at the hotel reception with a deposit.
Do you have baby food in the restaurant?
Although we do not prepare specific meals for babies, we can offer you the possibility to grind any food that is in the buffet so you can prepare delicious purees for the little ones of the family.
Can I leave my luggage at the hotel after check out?
Yes, at Hotel Vilamarí we have a free luggage storage service.
Can I reserve rooms by the hour?
Currently we do not have the option to reserve rooms by hours available.
Is there a clothes iron in the rooms?
For security reasons, we do not have irons in the rooms, but we do have a courtesy iron that can be used at any time of the day in a booth located next to the hotel reception. If you prefer, we also have a laundry service at an additional cost.
Does the hotel have parking?
Yes, the Vilamarí hotel has 34 parking spaces distributed over 2 underground floors. The parking lot has a couple of electrical outlets for recharging hybrid or electric vehicles.
Important: Parking space reservations are not accepted. And the maximum height of the vehicle must not exceed 2.25 meters.
What are the Local Rates?
Taxes included.
Local tax not included.
Important: Tourist taxes alternate depending on the location of the establishment and its characteristics. Payment of the tourist tax in Catalonia is made per person and unit of stay (day or fraction). A maximum of seven stay units were established per person, for a continuous period in the same home. That is, if a person stays for 15 nights in the same accommodation; You will only have to pay for seven nights (seven units of stay).
