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Frequently Asked Questions

Do you have any questions? Don't worry! In this section you will find all the answers to your questions.
  • How can I book?
    We suggest you make your reservation through our official website, or by calling the hotel at (+34) 959 10 30 07 or the Estival Group reservation center.
  • How can I confirm that you have received my reservation?
    If you have booked through our website, at the top left you will find the drop-down menu and there the "My reservations" section where, with your email and your reservation locator, you can confirm that everything is ready for your reservation. stay.
  • Do you have rooms adapted for people with reduced mobility?
    Yes, Estival Isla Cristina has adapted rooms.

    If you need to request a room with these characteristics, you can do so by contacting our team, calling (+34) 959 10 30 07.
  • Up to what age are they considered children?
    Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
    From 2 years old to 11 years old, they are considered children and pay as such.
    From 12 years old they count as an adult and pay the full price.
    Always remember to inform the age of the children at the time of making your reservation.

    Under no circumstances may minors (up to 18 years of age) stay without the supervision of an adult.
  • How can I get to Estival Isla Cristina?
    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Estival Isla Cristina. You can do so at the link provided: Google Maps - Estival Isla Cristina.
  • Do you have a suitable place to store, repair or clean bicycles?
    In most of our establishments we have a place set up for this and in addition to storing your bicycle, you can carry out maintenance tasks.
  • Pets Allowed?
    Bring your pet!
    This summer at Estival Isla Cristina... Bring your pet!
    Who doesn't like traveling with their best friend? Therefore, this summer enjoy the company of your pet during your stay at our hotel.

    Pet service conditions:
    The price per pet is: €25 / night.
    Only animals up to 10kg are allowed, the establishment will not accept pets weighing more.
    Accommodation with pets will be exclusively in a Junior Suite room, changes to another type of room (e.g. with views) are not permitted.
    No more than one pet is allowed per room.
    It is prohibited to leave the pet alone in the room, unless guests are going to use their boarding plan.
    Room cleaning will not be carried out if the pet is alone in the room, it is necessary to inform reception and schedule cleaning.
    No PPC breeds allowed
    Accommodation with a pet will always be on request, the hotel does not allow more than 5 pets at a time. Pets may not roam freely around the establishment.
    They must be leashed at all times, and their access to the pool area, solarium, buffet and restaurant areas is not permitted.
    They are allowed to be on the Mar de Leva terrace (bar) but tied at all times.
    At the request of the reception staff, owners must provide proof of their pet's card, which will prove that the animal is vaccinated and chipped.
    A security deposit of €100 will be applied at check-in, which will be returned upon departure if no damage or damage has been caused.
    The hotel may request civil liability insurance or a responsible declaration from the owner of the animal at any time during your stay.
    Bathing animals in the bathroom is prohibited, as is the use of bath towels provided by the hotel.

  • How can I contact Estival Isla Cristina?
    On the website of each hotel you will find the direct telephone and the email of the reception.
  • What documents do I need to check-in upon arrival at the hotel?
    Upon arrival at the hotel, you must present your reservation voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport...) of all passengers.
  • What are the check-in and check-out times of the hotel?
    Check-in at our hotel is from 2:00 p.m. Check-Out must be done before 10:30 a.m.

    If you arrive before check-in time, you can leave your bags in the private storage room and use the hotel's common areas. Early check-in is possible, always depending on availability and an additional supplement may apply. If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I leave the room later?
    It is possible to extend the departure time by contracting "Late Check-Out". This service is subject to availability (please check with reception the day before departure) and additional charges may apply.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling (+34) 959 10 30 07.

    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 7 days before arrival to cancel free of charge.

    To cancel a reservation you have made on our website, with a minimum of 7 days prior to the arrival date, consult the “My Reservations” section or contact our agents by calling (+34) 959 10 30 07 .

    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preferences regarding the views, location of the room within the hotel, bed layout or any other issue regarding your reservation, you must contact the establishment's reception directly. You will find contact details on each establishment's page.

    Where possible, our reception team will do everything in their power to make your stay with us as pleasant as possible, but we cannot guarantee requests.

    *Some requests may entail additional costs, you will always be informed at the time of making the request.
  • How can I reserve a cot? Does it have any cost?
    Our hotel has free cribs for your baby.
    If you need to reserve a crib, please indicate this in the comments of your reservation or contact the hotel directly by phone or email.
  • Is there WiFi in the hotel?
    Yes, in our hotel you can enjoy free WiFi.
  • Do you have gluten-free foods and other allergens?

    Yes, our restaurants have the possibility of preparing special foods for people with allergies, intolerances and other special needs.

    Please contact the hotel by phone or email a few days before your arrival to inform them of your needs.

  • Is there a hair dryer in the bathroom?
    Yes, all our rooms have a hairdryer in the bathroom.
  • I have a reservation in half board or full board, are drinks included?
    No, drinks are not included in half board or full board and have an additional cost.
  • Is there a safe in the rooms?
    Yes, we have a safe in the room.

    This service is free.
  • Do you have baby food in the restaurant?
    Although we do not prepare specific foods for babies, we can offer you the possibility of grinding any food found on the buffet so that you can prepare delicious purees for the little ones in the family.
  • Is there a pool towel loan service?
    Pool towels are subject to deposit and a change is allowed every two days from the day after your arrival.

    You can collect your pool towels next to the lifeguard booth and at the established time.