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Home Destinations & Establishments Oassium Hotel at Estival Park
FAQs

Frequently Asked Questions

Do you have any questions? Don't worry! In this section you will find all the answers to your questions.
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  • How can I book?
    We suggest you make your reservation through our official website, or by calling the resort tel.: (+34) 977 35 80 60 or the Estival Group reservation center .
  • How can I confirm that you have received my reservation?
    If you have booked through our website, at the top left you will find the drop-down menu and there the "My Reservations" section where, with your email and your reservation locator, you can confirm that everything is ready for your reservation. stay.
  • Do you have rooms adapted for people with reduced mobility?
    Yes, Oassium Hotel has accessible rooms.
    If you need to request a room with these characteristics, you can do so by contacting our team, calling (+34) 977 35 80 50.
  • How can I get to Oassium Hotel?

    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Oassium Hotel at Estival Park. You can do so at the link provided: Google Maps - Oassium Hotel at Estival Park .

  • Pets Allowed?
    We know that your best friend is very important to you, but, for reasons of hygiene and safety in our resort, pets are not allowed, with the exception of guide and assistance dogs, with the presentation of the official and mandatory supporting documentation.
    You can always use trusted daycare centers in your area so that, during your vacation, your pet stays in good hands.
  • How can I contact Oassium Hotel?
    At the bottom of the hotel website you will find the direct telephone number and email for the reception.
  • What documents do I need to check-in upon arrival at the hotel?
    Upon arrival at the hotel, you must present your reservation voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, Passport...) of all passengers.
  • What are the check-in and check-out times of the hotel?
    Check-in at our hotel is from 2:00 p.m. Check-Out must be done before 10:30 a.m.

    If you arrive before check-in time, you can leave your bags in the private storage room and use the common areas of the resort. Early check-in is possible, always depending on availability and an additional supplement may apply. If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I check out the room later?
    It is possible to extend the departure time by contracting "Late Check-Out". This service is subject to availability (please check with reception the day before departure) and additional charges may apply.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling (+34) 977 35 80 50.

      
    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 7 days before arrival to cancel free of charge.
    To cancel a reservation you have made on our website, with a minimum of 7 days prior to the arrival date, consult the “My Reservations” section or contact our agents by calling (+34) 977 35 80 50.

    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preferences regarding the views, location of the room within the hotel, distribution of the beds or any other issue regarding your reservation, you should contact the establishment's reception directly. You will find the contact details in the Contact section.
     
    Whenever possible, our reception team will do everything in their hands to make your stay with us as pleasant as possible, but requests cannot be guaranteed.
     
    * Some requests may entail additional costs, you will always be informed at the time of making the request.
  • Is there a hair dryer in the bathroom?
    Yes, all our rooms have a hairdryer in the bathroom.
  • I have a reservation in half board or full board, are drinks included?
    No, drinks are not included in the half board or full board and carry an additional cost.
      
     
  • Is there a safe in the rooms?
    Yes, we have a safe in the room.
    This service is paid.
  • Is there a pool towel loan service?
    Pool towels are free, only a deposit is requested, which is refundable upon return and a daily change is allowed from the day after your arrival. The exchange price is €1 per towel.
    You can collect your pool towels next to the lifeguard booth and at the established time.
  • What are the Local Rates?

    Taxes included.

    Local tax not included: From 01/10/21 it is EUR 1.32 per person per night with a maximum of 7 nights from 17 years of age.

    Important: Tourist taxes alternate depending on the location of the establishment and its characteristics. Payment of the tourist tax in Catalonia is made per person and unit of stay (day or fraction). A maximum of seven stay units were established per person, for a continuous period in the same home. That is, if a person stays for 15 nights in the same accommodation; You will only have to pay for seven nights (seven units of stay).