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Frequently Asked Questions

Do you have any questions? Don't worry! In this section you will find all the answers to your questions.
  • How can I book?
    We suggest you make your reservation through our official website, or by phone by calling the hotel at (+34) 959 103 023.
  • How can I confirm that you have received my reservation?
    If you have booked through our website, in the upper left part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.
  • Do you have rooms adapted for people with reduced mobility?
    Yes, the Islantilla hotel has adapted rooms.
    If you need to request a room or apartment with these characteristics, you can do so by contacting our team, calling: +34 959 103 023.
  • Up to what age are they considered children?
    Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
    From the age of 2 to 11, they are considered children and pay as such.
    From 12 years old they count as an adult and pay the full price.
    Remember to always inform the age of the children when making your reservation.
     
    In no case may minors (up to 18 years of age) stay in any of our establishments without the guardianship of an adult.
  • How can I get to Estival Islantilla?
    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Estival Islantilla. You can do so at the link provided: Google Maps - Estival Islantilla.
  • Do you have a suitable place to store, repair or clean bicycles?
    In most of our establishments we have a place enabled for this and in addition to storing your bicycle, you can carry out maintenance tasks.
  • Pets Allowed?
    We know that your best friend is very important to you but, for hygiene and safety reasons in our hotels and apartments, pets are not allowed, except for guide and assistance dogs, presenting the official and mandatory supporting documentation.
    You can always turn to reputable daycare centers in your area so that your pet is in good hands during your holidays.
  • How can I get in touch with my hotel?
    At the bottom of the hotel website you will find the direct telephone number and email for the reception.
  • What documents do I need to check-in upon arrival at the hotel?
    Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers
  • What is the time of check-in and check-out of the hotel?
    Check-in at our hotel is from 2:00 p.m. Check-Out must be done before 11:00 a.m.

    If you arrive before check-in time, you can leave your bags in the private storage room and use the hotel's common areas. Early check-in is possible, always depending on availability and an additional supplement may apply. If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I leave the room later?
    It is possible to keep the room after 12:00 on your check-out day (Late Check-Out) This service is subject to availability (check with reception the day before departure) and it may apply additional supplements.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling +34 959 10 30 23.

    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 48 hours before arrival to cancel free of charge.

    To cancel a reservation you have made on our website, with a minimum of 48 hours prior to the arrival date, consult the “My Reservations” section or contact our agents by calling (+34) 959 10 30 23 .

    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the website of each property.
     
    Whenever possible, our reception team will do everything to make your stay with us as pleasant as possible, but we can not guarantee the requests.
     
    * Some special requests may incur additional expenses, you will always be informed at the time of making the request.
  • How can I reserve a cot? Does it have any cost?
    Our establishments have free cribs for your baby.
    If you need to reserve a cot, please indicate it in the comments of your booking or contact the hotel directly by phone or email
  • Is there wifi in all the hotels?
    Yes, in all our hotels and apartments you can enjoy free WiFi.
  • Do you have gluten-free foods and other allergens?
    Yes, our restaurants have the possibility to prepare special meals for people with allergies, intolerances and other special needs.
    Please contact the hotel by phone or email a few days before your arrival to inform us about your needs.
  • Is there a hair dryer in the bathroom?
    Yes, all our rooms and all our apartments do have a hair dryers in the bathroom.
  • I have a reservation in half board or full board, are drinks included?
    No, drinks are not included in the half board or full board and carry an additional cost.
      
  • Is there a safe in the rooms?
    Yes, we have a safe in the room.

    This service is free.
  • Do you have baby food in the restaurant?
    Although we do not prepare specific meals for babies, we can offer you the possibility to grind any food that is in the buffet so you can prepare delicious purees for the little ones of the family.
  • Is there a loan service for towels for the pool?
    The pool and beach towel service works with a deposit of €15/towel, refundable upon return.

    The towel change at no additional cost will be every 3 days.

    You can collect your towels at the Spa at the established time.