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Frequently Asked Questions

Do you have any questions? Don't worry! In this section you will find all the answers to your questions.
  • How much will I be charged at the time of booking?
    To confirm your reservation you must pay 30% of the total amount of the reservation at the time of making it. Once you arrive at the campsite, the remaining amount must be paid at reception.
  • How can I cancel or modify my booking?
    As established in our cancellation policy, you may cancel or modify your reservation without any cost up to 7 days before the day of your arrival. After the 7-day notice period, if you wish to cancel, the deposit previously paid when making your reservation (30%) will not be refunded. Likewise, if you do not show up, this amount will not be returned. Any cancellation or modification must be made by email .
  • Can I reserve a specific number of accommodation or plot?
    Accommodation numbering is assigned by the reservations department according to availability and internal organization. Although you can indicate your preferences in the comments section when making your reservation, these are neither guaranteed nor confirmed in advance, as they are subject to availability. Likewise, accommodation together is not guaranteed or confirmed.

    We do not assign the plots in advance, but you will choose them on the day of your arrival, accompanied by a security employee and based on availability that same day.
  • What are the opening and closing dates of the season?
    The campsite opens its doors on March 20, 2024 and closes on October 14, 2024.
  • What are the nearest towns to the campsite?
    We are located in a residential area that belongs to the city of Tarragona, which is 10 km away. In addition, we have the village of Altafulla at only 2 km and the city of Barcelona at 90 km.
  • What are Reception opening hours?
    Our reception is open from Monday to Sunday from 7:00 a.m. to 10:00 p.m. From 10:00 p.m. you can check in with security personnel (who are there all night), always with a confirmed reservation. Furthermore, from that time onwards, access to the campsite will not be permitted if you do not have a reservation or if people who have not previously registered come.
  • Can I receive visitors during my stay?
    To guarantee compliance with the capacity and avoid excessive saturation in the common areas, outside visitors are not allowed.
  • What are the opening and closing times of the campsite?
    The established check-in time at the accommodations is 4:00 p.m. You can check-in from 12:00 p.m. and wait in our facilities until it is available.

    The departure time of the accommodation is at 10:00 a.m. and in the same way, you can spend the rest of the day using our facilities and services (however, depending on the influx of people and depending on the season, the use of the services and facilities once your accommodation is released may not be permitted). You can check at reception about the option of late check out. Keep in mind that this will depend on availability, internal organization and has an added cost. From June 15 to September 15 this service is not enabled.

    The entry and exit time at the plots is established at 12:00 p.m.
  • Is it allowed to barbecue?
    The campsite is located in a PEIN area (Protected Natural Area), so the use of fire barbecues is prohibited throughout the site. They can only use electric or gas barbecues.
  • Are pets allowed on the campsite?
    We know that your best friend is very important to you, but for reasons of hygiene and safety in the accommodations of our campsite, pets are not allowed, with the exception of guide and assistance dogs, presenting the official and mandatory documentation.
    You can always use trusted daycare centers in your area so that, during your vacation, your pet stays in good hands.
    However, pets are accepted for clients staying on our pitches (check rate), but they will not be able to access the recreational area (swimming pool, restaurant, sports courts...). Breeds considered potentially dangerous that are included in the list of the Generalitat of Catalonia are not admitted.
  • Is there accommodation accessible for people with reduced mobility?
    Unfortunately, the campsite does not have adapted accommodation. However, you will find adapted bathrooms in several of our toilet blocks, which all consist of showers and sinks with hot water, toilets, hand dryers and, in some, a hair dryer.
  • Are there children's toilets?
    In various parts of the campsite we have toilets equipped with bathtubs, changing tables, toilets and sinks, with hot water and in some of them, heating.
  • Is it possible to rent a fridge?
    We work with Rent It, an external company that offers our clients the possibility of renting refrigerators during their stay. To make your reservation, you must contact them directly through their website.
  • Can you use the campsite facilities without staying?
    To guarantee compliance with the capacity and avoid excessive saturation in the common areas, it is not allowed to enjoy the facilities without staying at the campsite.
  • Can I come to eat at the campsite restaurant without staying at the campsite?
    Yes, it is possible, always with a prior reservation by calling (+34) 977 65 11 47. Access to the restaurant does not include the use of the pool or other facilities. To use the pool, you must consult it at the time of making your reservation and it is not guaranteed.
  • Where can I park my vehicle?
    By reserving your stay you are guaranteed to be able to park 1 vehicle inside the campsite. Depending on the type of accommodation contracted, you will have private parking or our staff will indicate the closest common areas to park your vehicle. Remember that only 1 vehicle is allowed per accommodation or pitch, so if you have additional vehicles, you must park them outside (near the campsite).
  • Can I drive around the campsite at any time?
    According to the camping regulations of Catalonia, which ensure that guests' rest is respected, vehicle access barriers are closed from 00:00 a.m. to 7:00 a.m. If you come during this period of time, you can park outside and access on foot, since walking access is possible 24 hours a day.
  • What are the pool regulations?
    Comply with staff orders at all times, admission conditions are found at the entrance.
    Children under 10 years old must enter with a responsible adult.
    It is not allowed to jump on your head or stand up, jumping or disturbing other users.
    Inflatables, fins, balls or water guns are prohibited.
    Swim shorts and swimsuits are authorized (as long as the fabric is specific to swimwear).
    Failure to comply with the regulations will be grounds for expulsion.
  • Does the campsite offer seasonal long stays on pitches and in accommodation?
    No, the campsite does not have seasonal or pre-season contracts for pitches. In the case of accommodation, we recommend that you consult with the reservations department about the options available in glamping modalities for the full season, for months or spring/autumn, in our email.
  • What are the Local Rates?
    Local tax not included in the price. From 01/10/21 it is EUR 0.66 per person per night, with a maximum of 7 nights from 17 years of age.

    Important: Tourist taxes alternate depending on the location of the establishment and its characteristics. Payment of the tourist tax in Catalonia is made per person and unit of stay (day or fraction). A maximum of seven stay units were established per person, for a continuous period in the same home. That is, if a person stays for 15 nights in the same accommodation; You will only have to pay for seven nights (seven units of stay).
  • Can I exceed the capacity of my accommodation?
    For security reasons, it is strictly prohibited to exceed the maximum capacity established in our accommodations. Depending on the type you have booked, this can be for 2, 4 or 5 people. Children and babies count as a whole person, so they must be included in this number of occupants.
  • Des berceaux et des chaises hautes sont-ils disponibles ?
    Yes. To make your and your family's stay more comfortable, we have cribs and high chairs at your disposal at no extra cost and they will be delivered to your accommodation. You can request it when making your reservation, or at the time of arrival. Always subject to availability.
  • Do the accommodations have sheets and towels?
    Yes. All our accommodations have sheets and towels.

    For stays of less than 7 nights, no changes are made. For stays of 7 nights, 1 change of towels and sheets is established (Wednesday or Sunday). For stays of 14 nights or more, 2 changes of towels per week and 1 change of sheets per week are established (Wednesday and/or Sunday).

    They must leave the towels and/or sheets on the terrace of the accommodation in the white bag found on the table upon arrival.
  • Do you offer daily cleaning in the accommodations?
    No. The accommodation is delivered clean upon arrival and cleaned again upon departure. The accommodation must be returned in the same clean conditions as upon arrival, with clean kitchen utensils, garbage removed, refrigerator empty and sheets and towels placed in the shower tray.
    Otherwise, a penalty of €50 must be paid. No cleaning is done during the stay. In addition, the campsite may ask you for €150 in cash or a credit card number upon arrival as a deposit, to cover possible damages upon departure.
  • What is the maximum capacity of the pitches?
    Our pitches can accommodate a maximum of 6 people, including children and babies.
  • Is there any shade on the plots?
    The campsite is located in a wooded area, so we have pitches with shade. Remember that you will choose the pitch you want on arrival, so this preference will depend on availability on the day.
  • Do the plots have water and/or electricity connections?
    The plots have electrical boxes with a connection of 6 amps at 220 watts. To connect, we recommend having an extension cord with sufficient capacity (25 meters minimum), since there are plots in which the box is further away.

    Regarding water, none of our pitches have drainage or water, but we have drinking water supply sources distributed throughout the interior of the campsite.
  • How can I get to Estival Torre de la Mora?
    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Estival Torre de la Mora. You can do so at the link provided: Google Maps - Estival Torre de la Mora.