Frequently Asked Questions

As established in our cancellation policy, you may cancel or modify your reservation without any cost up to 7 days before the day of your arrival. After the 7-day notice period, if you wish to cancel, the deposit previously paid when making your reservation (30%) will not be refunded. Likewise, if you do not show up, this amount will not be returned. Any cancellation or modification must be made by email .

Accommodation numbering is assigned by the reservations department according to availability and internal organization. Although you can indicate your preferences in the comments section when making your reservation, these are neither guaranteed nor confirmed in advance, as they are subject to availability. Likewise, accommodation together is not guaranteed or confirmed.

We do not assign the plots in advance, but you will choose them on the day of your arrival, accompanied by a security employee and based on availability that same day.

We are located in a residential area that belongs to the city of Tarragona, which is 10 km away. In addition, we have the village of Altafulla at only 2 km and the city of Barcelona at 90 km.

To guarantee compliance with the capacity and avoid excessive saturation in the common areas, outside visitors are not allowed.

The established check-in time at the accommodations is 4:00 p.m. You can check-in from 12:00 p.m. and wait in our facilities until it is available.

The departure time of the accommodation is at 10:00 a.m. and in the same way, you can spend the rest of the day using our facilities and services (however, depending on the influx of people and depending on the season, the use of the services and facilities once your accommodation is released may not be permitted). You can check at reception about the option of late check out. Keep in mind that this will depend on availability, internal organization and has an added cost. From June 15 to September 15 this service is not enabled.

The entry and exit time at the plots is established at 12:00 p.m.

The campsite is located in a PEIN area (Protected Natural Area), so the use of fire barbecues is prohibited throughout the site. They can only use electric or gas barbecues.

We know that your best friend is very important to you, but for reasons of hygiene and safety in the accommodations of our campsite, pets are not allowed, with the exception of guide and assistance dogs, presenting the official and mandatory documentation.
You can always use trusted daycare centers in your area so that, during your vacation, your pet stays in good hands.

Unfortunately, the campsite does not have adapted accommodation. However, you will find adapted bathrooms in several of our toilet blocks, which all consist of showers and sinks with hot water, toilets, hand dryers and, in some, a hair dryer.

Yes, it is possible, always with a prior reservation by calling (+34) 977 65 11 47. Access to the restaurant does not include the use of the pool or other facilities. To use the pool, you must consult it at the time of making your reservation and it is not guaranteed.

By reserving your stay you are guaranteed to be able to park 1 vehicle inside the campsite. Depending on the type of accommodation contracted, you will have private parking or our staff will indicate the closest common areas to park your vehicle. Remember that only 1 vehicle is allowed per accommodation or pitch, so if you have additional vehicles, you must park them outside (near the campsite).

Children under 10 years old must enter with a responsible adult.

It is not allowed to jump on your head or stand up, jumping or disturbing other users.

Inflatables, fins, balls or water guns are prohibited.

Swim shorts and swimsuits are authorized (as long as the fabric is specific to swimwear).

Failure to comply with the regulations will be grounds for expulsion.

Local tax not included in the price. From 01/10/21 it is EUR 0.66 per person per night, with a maximum of 7 nights from 17 years of age.

Important: Tourist taxes alternate depending on the location of the establishment and its characteristics. Payment of the tourist tax in Catalonia is made per person and unit of stay (day or fraction). A maximum of seven stay units were established per person, for a continuous period in the same home. That is, if a person stays for 15 nights in the same accommodation; You will only have to pay for seven nights (seven units of stay).

No. The accommodation is delivered clean upon arrival and cleaned again upon departure. The accommodation must be returned in the same clean conditions as upon arrival, with clean kitchen utensils, garbage removed, refrigerator empty and sheets and towels placed in the shower tray.

Otherwise, a penalty of €50 must be paid. No cleaning is done during the stay. In addition, the campsite may ask you for €150 in cash or a credit card number upon arrival as a deposit, to cover possible damages upon departure.