Frequently Asked Questions

To confirm your reservation, for the flexible rate, 30% of the total amount will be charged at the time of booking. The remaining amount can be paid during online check-in or directly at reception upon arrival at the campsite. For the non-refundable rate, 100% of the total amount will be charged upon booking.

With the flexible rate, you can cancel or modify your reservation free of charge up to 7 days before your arrival. If you cancel less than 7 days before your arrival date, the 30% deposit paid upon booking will not be refunded. In the event of a no-show, this amount will also not be refunded. Cancellations or modifications must always be made by email or through the website in the My Reservations section.

For non-refundable rates, cancellation is not permitted, but changes can be made at least 20 days prior to arrival.

For the 2025 season, the campsite opens on April 9 and closes on October 12.

Our reception is open from Monday to Sunday from 7:00 a.m. to 10:00 p.m. From 10:00 p.m. you can check in with security personnel (who are there all night), always with a confirmed reservation. Furthermore, from that time onwards, access to the campsite will not be permitted if you do not have a reservation or if people who have not previously registered come.

Check-in time for accommodations is from 4:00 PM. However, you can check in from 11:00 AM and wait at our facilities until your accommodation is available.

If you're interested in checking in early (11:00 a.m.) or checking out late (6:00 p.m.), you can inquire by emailing reservas@torredelamora.com. These options are subject to availability and internal campsite organization, and carry an additional cost of €25 each.

Check-out is at 10:00 a.m., but you can stay the rest of the day enjoying the facilities and services. Depending on the season and campsite occupancy, use of the facilities after the accommodation has been vacated may not be permitted.

In the case of the pitches, both entry and exit are set at 12:00.

We know your furry best friend is part of the family, and that's why we now have an option designed especially for those traveling with pets: Coco Guau, where pets are allowed, in addition to our pitches (check the applicable rate).

For hygiene and safety reasons, pets are not allowed in the rest of the campsite's accommodations, except for guide and assistance dogs, provided they present the appropriate official documentation.

If you're staying with your pet on the pitch or at Coco Guau, please note that pets are not allowed in the recreational area (swimming pool, restaurant, sports courts, etc.). Furthermore, breeds considered potentially dangerous, according to the official list of the Generalitat de Catalunya, are not allowed.

If you ultimately can't travel with your pet, you can always turn to a trusted local daycare center so they're in good hands during your vacation, too.

In various parts of the campsite we have toilets equipped with bathtubs, changing tables, toilets and sinks, with hot water and in some of them, heating.

We work with Rent It, an external company that offers our clients the possibility of renting refrigerators during their stay. To make your reservation, you must contact them directly through their website.

To guarantee compliance with the capacity and avoid excessive saturation in the common areas, it is not allowed to enjoy the facilities without staying at the campsite.

According to the camping regulations of Catalonia, which ensure that guests' rest is respected, vehicle access barriers are closed from 00:00 a.m. to 7:00 a.m. If you come during this period of time, you can park outside and access on foot, since walking access is possible 24 hours a day.

Comply with staff orders at all times, admission conditions are found at the entrance.

Yes, we offer seasonal and pre-season contracts on pitches for the 2026 season. We also have some glamping-style accommodation options for longer stays. For more information on availability, conditions, and rates, please contact us at reservas@torredelamora.com starting in October 2025.

For security reasons, it is strictly prohibited to exceed the maximum capacity established in our accommodations. Depending on the type you have booked, this can be for 2, 4 or 5 people. Children and babies count as a whole person, so they must be included in this number of occupants.

Yes. To make your and your family's stay more comfortable, we have cribs and high chairs at your disposal at no extra cost and they will be delivered to your accommodation. You can request it when making your reservation, or at the time of arrival. Always subject to availability.

Yes. All our accommodations have sheets and towels.

For stays of less than 7 nights, no changes are made. For stays of 7 nights, 1 change of towels and sheets is established (Wednesday or Sunday). For stays of 14 nights or more, 2 changes of towels per week and 1 change of sheets per week are established (Wednesday and/or Sunday).

They must leave the towels and/or sheets on the terrace of the accommodation in the white bag found on the table upon arrival.

Our pitches can accommodate a maximum of 6 people, including children and babies.

The campsite is located in a wooded area, so we have pitches with shade. Remember that you will choose the pitch you want on arrival, so this preference will depend on availability on the day.

The plots have electrical boxes with a connection of 6 amps at 220 watts. To connect, we recommend having an extension cord with sufficient capacity (25 meters minimum), since there are plots in which the box is further away.

Regarding water, none of our pitches have drainage or water, but we have drinking water supply sources distributed throughout the interior of the campsite.

Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Estival Torre de la Mora. You can do so at the link provided: Google Maps - Estival Torre de la Mora.