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Frequently Asked Questions

Do you have any questions? Don't worry! In this section you will find all the answers to your questions.
  • How can I book?
    We propose you to make your reservation through our official website or by telephone calling the hotel (+34) 952 579 500 or the Estival Group reservation center.
  • How can I confirm that you have received my reservation?
    If you have booked through our website, in the upper left part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.
  • Do you have rooms adapted for people with reduced mobility?
    Yes, the Estival Torrequebrada hotel has adapted rooms.

    If you need to request a room or apartment with these characteristics, you can do so by contacting our team, calling:

    +34 952 579 500
  • Up to what age are they considered children?
    Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
    From the age of 2 to 11, they are considered children and pay as such.
    From 12 years old they count as an adult and pay the full price.
    Remember to always inform the age of the children when making your reservation.
     
    In no case may minors (up to 18 years of age) stay in any of our establishments without the guardianship of an adult.
  • How can I get to Estival Torrequebrada?
    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Estival Torrequebrada. You can do so at the link provided: Google Maps - Estival Torrequebrada .
  • Do you have a suitable place to store, repair or clean bicycles?
    In most of our establishments we have a place enabled for this and in addition to storing your bicycle, you can carry out maintenance tasks.
  • Pets Allowed?
    We know that your best friend is very important to you but, for hygiene and safety reasons in our hotels and apartments, pets are not allowed, except for guide and assistance dogs, presenting the official and mandatory supporting documentation.
    You can always turn to reputable daycare centers in your area so that your pet is in good hands during your holidays.
  • How can I get in touch with my hotel?
    At the bottom of the hotel website you will find the direct telephone number and email for the reception.
  • What documents do I need to check-in upon arrival at the hotel?
    Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers
  • What is the time of check-in and check-out of the hotel?
    Check-in at our hotel is from 2:00 p.m. Check-out must be done before 10:30 a.m.

    If you arrive before check-in time, you can leave your bags in the private storage room and use the hotel's common areas. Early check-in is possible, always depending on availability and an additional supplement may apply. If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I leave the room later?
    It is possible to keep the room after 12:00 on your check-out day (Late Check-Out) This service is subject to availability (check with reception the day before departure) and it may apply additional supplements.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling +34 952 579 500.

    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 48 hours before arrival to cancel free of charge.

    To cancel a reservation you have made on our website, at least 24 hours before the arrival date, consult the “My Reservations” section or contact our agents by calling (+34) 952 579 500.

    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the website of each property.
     
    Whenever possible, our reception team will do everything to make your stay with us as pleasant as possible, but we can not guarantee the requests.
     
    * Some special requests may incur additional expenses, you will always be informed at the time of making the request.
  • How can I reserve a cot? Does it have any cost?
    Our establishments have free cribs for your baby.
    If you need to reserve a cot, please indicate it in the comments of your booking or contact the hotel directly by phone or email
  • Is there wifi in all the hotels?
    Yes, in our hotel you can enjoy free WiFi.
  • Do you have gluten-free foods and other allergens?
    Yes, our restaurants have the possibility to prepare special meals for people with allergies, intolerances and other special needs.
    Please contact the hotel by phone or email a few days before your arrival to inform us about your needs.
  • Is there a hair dryer in the bathroom?
    Yes, all our rooms and all our apartments do have a hair dryers in the bathroom.
  • I have a reservation in half board or full board, are drinks included?
    Drinks are not included in half board or full board.
  • Is there a safe in the rooms?
    Yes, we have a safe in the room.

    This service is free.
  • Do you have baby food in the restaurant?
    Although we do not prepare specific meals for babies, we can offer you the possibility to grind any food that is in the buffet so you can prepare delicious purees for the little ones of the family.
  • Is there a loan service for towels for the pool?
    Pool towels are free, only a deposit is requested, which is refundable after the return and a daily change is allowed from the day after your arrival.
    They will be able to collect their pool towels next to the lifeguard booth and at the established time.